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Is it safe to order online?
We utilise industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
- Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
- Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
- Data Integrity – this checks the data being transferred to ensure it has not been altered.
Do I have to order online?
Yes. Ordering over the internet with belle-sauvage.co.uk is the safest and most secure method of paying and therefore we only accept orders placed online.
Can I change my order?
If we haven’t yet shipped the order then it may be possible to amend it. To change your order please e-mail us with your order number and details of the amendment(s) you require. We will reply to your e-mail to confirm if the amendment has been possible. Unfortunately, if your order has been shipped it won’t be possible to amend it.
Can I cancel my order?
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund.
Please log into your account and if the order status is still “Processing” it may be possible to cancel your order before it is despatched. All order cancellations must be sent to us via e-mail quoting your name, order number and full address. If however your order status is “despatched” you will need to return the order to us. See How do I return / exchange an item(s).
Why didn’t I receive my order confirmation e-mail?
Order confirmation e-mails can be mistakenly blocked as spam by some e-mail service providers. Or this may be because when you registered with us you used an alternative or misspelt e-mail address. Please go online and log into your account so you can check the status of your order.
Why has my payment been refused?
Please ensure you have entered all of your details exactly as they appear on your card. One small typing mistake may be the cause of your problem. You also need to make sure that your billing address (where your statements are sent) is correct as this will be used to validate your details. If however you are sure your details are correct but you are still having troubles, please e-mail us and we will look straight into this for you.
When will my card be charged?
When you reach our final checkout screen and your order is submitted, we will immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised by your bank/card issuer, you will receive an e-mail within a few minutes confirming your order, and payment will be taken shortly afterwards. If for any reason we have a query with your order, we will get in touch as soon as possible to explain the problem. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.
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